Including patients, families, caregivers, and communities in transforming the U.S. healthcare system is critical. Healthcare organizations often struggle to effectively engage these crucial voices in their improvement efforts due to limited experience, time, or resources. ATW Health Solutions offers expertise in developing and managing patient and family engagement (PFE) and community engagement strategies. The ATW Health Solutions team includes professionals, subject matter experts, and a dedicated advocate with lived experience who have:
Established a diverse patient and consumer network with over 3,000 active members
Designed, implemented, and evaluated engagement plans for the Centers for Medicare & Medicaid Services (CMS) and other programs
Supported national measurement research and development Engaged patients, families, and caregivers in research and quality improvement initiatives
Created more than 40 Patient and Family Advisory Councils (PFACs) for hospitals and health systems
Placed over 500 patients, consumers, and community representatives on national healthcare projects
The impact of patient, family, and community engagement on healthcare quality and safety outcomes is supported by data. ATW Health Solutions contributed to government improvement projects like the CMS Partnership for Patients (PfP) and Transforming Clinical Practice Initiative (TCPI), which served thousands of hospitals and clinicians. Their research found that hospitals incorporating patient and family voices into their improvement efforts had better healthcare outcomes, including lower rates of falls with injury and 30-day readmissions.
Community engagement initiatives, like the Community Engagement for Early Recognition and Immediate Action in Stroke (CEERIAS), demonstrate the positive impact of engagement on at-risk populations. ATW Health Solutions partnered with academic health systems to improve stroke outcomes in Chicago by developing educational programs and increasing early ED arrivals.
ATW Health Solutions’ engagement strategies focus on co-designed approaches, content, communications, and interventions. ATW Health Solutions offers a data and evidence-based approach for organizations looking to improve engagement and equity. Their team understands the science of engagement and equity and includes a full-time patient advocate with lived experience.
The Patient Partner Innovation Community (PPIC) is a virtual network of patients, caregivers, and advocates actively collaborating to improve patient experiences. PPIC members work with healthcare organizations and have access to over 200 Patient and Family Advisory Councils (PFACs) nationwide.
ATW Health Solutions offers the Patient Development Accelerator (PDAccelerator) to help organizations recruit diverse patients and involve them in advisory panels and research. Their community and patient engagement program aims to partner healthcare professionals with patients and community members to gain insights and improve healthcare outcomes.
A PFE strategy can benefit organizations by:
Translating healthcare promotions into public service messages that are understood by all
Improving access to patient appointments
Enhancing patient safety by reducing falls and medical errors
Redesigning hospital layouts to minimize errors
Increasing patient satisfaction and reducing complaints
Having a therapeutic effect on patients volunteering in PFACs
Raising awareness of the patient perspective for patient-centered care
Learn more about how patient and community engagement improves quality, safety, and equity.
ATW Health Solutions helped move our work forward. Their deep expertise in patient engagement and advancing health equity has been invaluable for CHCS and our learning collaborative members.
Anna SpencerSenior Program Officer, Center for Healthcare Strategies
ATW Health Solutions was able to help us recruit diverse patients. The patient advisors are now part of our advisory panel meetings. People really appreciate the candid patient partners.
Angelia BowmanDirector, Research & Analysis, National Committee for Quality Assurance
I would like to thank ATW Health Solutions for the wonderful information and insight you provide in the Vizient Southern States Health Equity sessions. The team here at Tift has benefited tremendously from your knowledge."
LeAnn Pritchett, MSN, RN, CPHQ Tift Regional Medical Center System Director of Quality and Safety