Patient Partner Innovation Community (PPIC)

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Amplifying Patient Voices to Improve Healthcare Quality and Safety

ATW Health Solution’s Patient Partner Innovation Community (PPIC) is a national network of patients, providers, volunteers, and healthcare professionals committed to improving healthcare quality, safety, and experience for all patient populations. As the healthcare industry has increasingly embraced patient and family voices to improve healthcare, PPIC collects and amplifies the voice of patients to enhance the quality of healthcare and safety. ATW Health Solutions created PPIC to provide an innovation space for our members to share insights, learn from others, and create a collaborative network where patients can learn from others who are doing similar work in other communities. PPIC also specifically focuses on welcoming the voice of all patients, including historically marginalized patient populations, to promote health equity, diversity, and inclusion. PPIC features podcasts, social media groups, monthly digests, and other innovation strategies to elevate the voices of patients and families to improve healthcare quality, safety, and experience for all patients.

Including patients, families, caregivers, and communities in transforming the U.S. healthcare system is critical. Healthcare organizations often struggle to effectively engage these crucial voices in their improvement efforts due to limited experience, time, or resources.
ATW Health Solutions offers expertise in developing and managing patient and family engagement (PFE) and community engagement strategies. The ATW Health Solutions team includes professionals, subject matter experts, and a dedicated advocate with lived experience who have:

  • Established a diverse patient and consumer network with over 3,000 active members
  • Designed, implemented, and evaluated engagement plans for the Centers for Medicare & Medicaid Services (CMS) and other programs
  • Supported national measurement research and development
    Engaged patients, families, and caregivers in research and quality improvement initiatives
  • Created more than 40 Patient and Family Advisory Councils (PFACs) for hospitals and health systems
  • Placed over 500 patients, consumers, and community representatives on national healthcare projects


The impact of patient, family, and community engagement on healthcare quality and safety outcomes is supported by data. ATW Health Solutions contributed to government improvement projects like the CMS Partnership for Patients (PfP) and Transforming Clinical Practice Initiative (TCPI), which served thousands of hospitals and clinicians. Their research found that hospitals incorporating patient and family voices into their improvement efforts had better healthcare outcomes, including lower rates of falls with injury and 30-day readmissions.

Community engagement initiatives, like the Community Engagement for Early Recognition and Immediate Action in Stroke (CEERIAS), demonstrate the positive impact of engagement on at-risk populations. ATW Health Solutions partnered with academic health systems to improve stroke outcomes in Chicago by developing educational programs and increasing early ED arrivals.

ATW Health Solutions’ engagement strategies focus on co-designed approaches, content, communications, and interventions. ATW Health Solutions offers a data and evidence-based approach for organizations looking to improve engagement and equity. Their team understands the science of engagement and equity and includes a full-time patient advocate with lived experience.

The Patient Partner Innovation Community (PPIC) is a virtual network of patients, caregivers, and advocates actively collaborating to improve patient experiences. PPIC members work with healthcare organizations and have access to over 200 Patient and Family Advisory Councils (PFACs) nationwide.

ATW Health Solutions offers the Patient Development Accelerator (PDAccelerator) to help organizations recruit diverse patients and involve them in advisory panels and research.
Their community and patient engagement program aims to partner healthcare professionals with patients and community members to gain insights and improve healthcare outcomes.

A PFE strategy can benefit organizations by:

  • Translating healthcare promotions into public service messages that are understood by all
  • Improving access to patient appointments
  • Enhancing patient safety by reducing falls and medical errors
  • Redesigning hospital layouts to minimize errors
  • Increasing patient satisfaction and reducing complaints
  • Having a therapeutic effect on patients volunteering in PFACs
  • Raising awareness of the patient perspective for patient-centered care

Learn more about how patient and community engagement improves quality, safety, and equity.

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ATW Health Solutions helped move our work forward. Their deep expertise in patient engagement and advancing health equity has been invaluable for CHCS and our learning collaborative members.

Anna Spencer Senior Program Officer, Center for Healthcare Strategies

ATW Health Solutions was able to help us recruit diverse patients. The patient advisors are now part of our advisory panel meetings. People really appreciate the candid patient partners.

Angelia Bowman Director, Research & Analysis, National Committee for Quality Assurance

I would like to thank ATW Health Solutions for the wonderful information and insight you provide in the Vizient Southern States Health Equity sessions. The team here at Tift has benefited tremendously from your knowledge."

LeAnn Pritchett, MSN, RN, CPHQ Tift Regional Medical Center System Director of Quality and Safety