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PODCAST

How the Patient Voice Shapes Clinical Quality Measures with Mathematica

Jayanti Bandyopadhyay is a Health Researcher at Mathematica who currently serves as the Measure Development Task Lead on the Electronic Clinical Quality Measures Development and Maintenance for Eligible Clinicians (EC-ECQM) project. She formerly worked as a Healthcare Administrator for a rural health center in Cape Cod, where she learned firsthand how clinical quality measures drive improvements in care delivery.

Christine Holland has served as Senior Health Researcher at Mathematica for over ten years. In her experience, she has supported and led multi-faceted, large-scale team projects that develop, test, and maintain quality measures across hospital settings. She leads as Project Director on the EC-ECQM project. Beyond project tasks, Christine advances the work via recruitment, proposal support, and increasing documentation and lessons learned to guide company efforts. She earned her master’s from the University of California, Berkeley.

Emma Bickel is a Health Analyst at Mathematica. She currently serves as the Measures Development and Technical Expert Panel Coordinator on the EC-ECQM project. She has supported quality measure development projects for about three years in her role.

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Here’s a glimpse of what you’ll learn:

· The roles of measurement and measures development in care delivery

· The importance of engaging patients in measures development processes

· The impact that patients have had on Mathematica’s measurement projects

· The future of patient-centered measurement in health care systems from Mathematica’s perspective

In this episode…

At some point, everyone will be a patient, caregiver, or someone in relation to them. Thus, care delivery is essential for all, and measures keep health systems accountable for ensuring that patients receive quality care. Specifically, clinical quality measures help us understand if a provider completely and safely delivers clinical services appropriate for the patient and in the right timeframe. With this information, we know what happens to patients when they are under care and how to approach making improvements.

Throughout measures development processes, developers must hold the patient voice at the forefront of the discussion. In Mathematica’s project experience, bringing the patient’s perspective into every phase advances healthcare transformation. Since patients interact with every aspect of the health system, they offer insights on the quality of care in clinical work that may be unknown to the measure developers. The result is more efficient care and better health outcomes.

In this episode of the Patient Partner Innovation Community podcast, Desiree Bradley is joined by Jayanti Bandyopadhyay, Christine Holland, and Emma Bickel from Mathematica to discuss the importance of using patient lived experience in measures development.

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PUBLICATION

Theory of Change for an Equitable, Patient-Centered Measurement Ecosystem That Supports an Advanced Healthcare System

For the work of patient-centered measurement (PCM) to reach its full potential as a strategy for transforming the health care system into one that works for everyone, we must explore the following questions: How do we make the practice of patient-centered measurement more equitable? That is, how do we ensure that the funded research teams that develop, select, implement, and use measurement are informed by a much wider range of lived experiences? And what is the path to shifting the power of measurement away from entrenched interests within healthcare and toward patients, families, and their communities?

To answer these questions, our team explored making the case to all stakeholders that measurement must be simultaneously patient-centered and equitable while also exploring the power dynamics within measurement. This plan also referred to as a Theory of Change, considers how to increase the uptake of PCM while ensuring that equity is embedded within its practice and ultimately shifting the power dynamics in measurement such that it is community-owned and driven. Based on this Theory of Change, our research has uncovered key questions and action steps that need to be addressed as the nation advances a pathway toward the elimination of inequities and health disparities. This product is intended to guide subsequent work that ensures the adoption and practice of equitable PCM and supports a new paradigm of measurement, as one of the ways communities hold power to reshape health care.  

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PROGRAMS

Learn More About 2CEERIAS Stroke Research

Patient-Centered Outcomes Research Institute (PCORI) fully-funded Phase II – Community Engagement for Early Recognition and Immediate Action in Stroke Initiative – in the COVID-19 Environment (2CEERIAS).  Our project period was June 2020 – May 2021.

To assess early intervention for at-risk stroke populations during COVID-19, ATW Health Solutions partnered with Dr. Shyam Prabakaran (Division Chair Neurology at the University of Chicago) and Dr. Neelum Aggarwal (Associate Professor and Research Director RUSH) and Discern Health to improve stroke disparities outcomes via a virtually disseminated education intervention.

ABOUT CEERIAS

The Community Engagement in Early Recognition and Immediate Action in Stroke (CEERIAS) study was funded by PCORI in 2014. The study objective was to use a patient- and community-partnered approach to develop and implement an effective intervention aimed at increasing early hospital arrival for acute stroke in two high-risk neighborhoods in Chicago. The research team created an educational program that prepared community leaders and patient advocates to recognize and train others in the community on the need to “Act FAST for Stroke”.  Through traditional community engagement methods, the knowledge and training shared by these Stroke Promoters helped to bring greater awareness to the community. Simply, being aware of the speed and care are given to patients who arrive at the hospital in time for lifesaving treatment, preferably by ambulance, helps to emphasize the importance of “acting FAST” in the community.

2CEERIAS project findings were presented to the Centers for Disease Control and Prevention Division for Health Disease and Stroke. Our team received strong support to continue dissemination efforts to teach our evidence-based community and patient engagement strategies for minority at-risk populations. To find out more about how we received more than 3800 pledges for 2CEERIAS go to www.2ceerias.com or read our final report by clicking the dial below.

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PROGRAMS

Meet Our Non Clinical Case Management Team

ATW Health Solutions is proud to provide Non-Clinical Case Management Services for the Illinois Army National Guard.  Our team of 13 support the function of medical records, soldier readiness, and case management.

Meet our Contracts Manager and Transformation leader CSM, Howard O. Robinson, MHA,

ATW Health Solutions

Howard Headshot.jpg

Howard Orlando Robinson is a Retired Senior Enlisted Leader for the State of Illinois Army and Air National Guard, former hospital administrator, and government liaison that leads ATW’s Department of Defense contract with the Illinois Army National Guard. In this role, Howard leads the State of Illinois non-clinical case management services coordination for Solider Readiness of more than 10,000 beneficiaries.  Under CSM Robinson’s leadership, the ILARNG leads all 50 States in its Solider Readiness productivity.

As Principal Senior Enlisted Advisor for Illinois he has been responsible for the oversight of training and morale, soldier and family care issues for Army and Air National Guardsman for the State of Illinois and is the consummate soldier advocate. He has provided the States Adjutant General with advice and recommendations on all enlisted matters pertaining to soldier welfare and training.  Howard has also served as the Senior Advisor to State Senator Michael Hastings and primary Enlisted Advisor to the Assistant Adjutant General of the Army National Guard where he has honed his talent for governmental relations management and leadership.  In these roles he has been responsible for State-wide efforts for all enlisted matters to include morale, the welfare of the enlisted force, serving on promotion and selection boards, representing the command within the enlisted ranks, and managing Illinoian constituent priorities.

Howard spent 30 plus years in various leadership roles with the Cook County Health and Hospital System where he developed a keen understanding of health care delivery systems and vulnerable populations.

CSM Robinson is a long-standing advocate locally and nationally on the issues of equity and quality. Of his most recent accomplishments, Howard developed a Veterans Commission serving the health needs of South Suburban Cook County. He possesses a Master of Health Administration Degree conferred by Governors State University.

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PROGRAMS

COVID-19 Uncovers Engagement and Equity Opportunities

COVID-19 has changed the way of life for everyone and healthcare is no exception. Because of the pandemic, hospitals have forced to significantly reduce the number of patient visitors (friends and family), thus increasing the need for attention to patient satisfaction and improvements in quality care.

ATW Health Solutions (www.atwhealth.com), an 8(a), and WOSB, is led by experts who understand the challenges healthcare systems and communities are facing today.  2CEERIAS is a research-based project funded by Patient-Centered Outcomes Research Institute (PCORI) with ATW subcontracted partners Discern Health, Dr. Shyam Prabakahan (University of Chicago), and Dr. Neelum Aggarwal (RUSH).  This COVID-19 work focuses on a community-based approach to engaging and educating at-risk acute stroke patients about the signs and symptoms of stroke in an effort to get them to care timely.  Shelter in Place and social distancing during the COVID-19 pandemic have imposed risks to access to care and treatment for persons with chronic and acute conditions, including stroke.  Additionally, research has demonstrated significant disparities in outcomes among ethnic minority groups and the potential manifestation of stroke in COVID-19 cases.

2CEERIAS has activated its partnership with Apostle Carl White of the Southland Ministerial Health Network and 20 other Chicago-based Stroke Promoters to develop, design, and disseminate COVID-19 messaging about stroke aimed to influence the actions and behaviors related to health system engagement. As a result of this work, ATW Health Solutions has significantly improved the knowledge of at-risk Black and Latino persons by creating and facilitating culturally supported education interventions using virtual platforms.  On average, 2CEERIAS post-survey participant’s response to calling 9-1-1 improved by 20% than the pre-survey responses. 

Accordingly, because of ATW Health’s commitment to improving outcomes for ethnic minority communities, the team is also partnering with the National Minority Quality Forum to assist in recruiting Black patients into a COVID-19 clinical trial.  Ensuring representation of the Black community in science and research is critical to eliminating disparities.

When the stakes are high, interactions between patients, providers and caregivers are vital to successful outcomes.  Beneficiary and stakeholder engagement strategies should ensure quality and positive interactions, otherwise, the result could significantly reduce the overall quality of care for patients.  Considering the long-standing stigma of mistrust among ethnic minority populations and the implications of COVID-19 vaccinations, having the right approach toward community and patient engagement is critical for success.  ATW Health Solutions staff are masterful at understanding consumer engagement and can provide technical assistance for your organizational education, research and engagement requirements. 

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PODCAST

[Equity Partner Series] Collecting and Sharing the Right Health Data with Lisa Sloane

Lisa Sloane is the Founder and CEO of More Inclusive Healthcare (MIH), a social enterprise that helps healthcare organizations provide more culturally responsive care. Through training and consultation, MIH is working to deliver equitable healthcare for all patients — no matter their race, gender, age, sexual orientation, or gender identity.

In addition to this, Lisa chairs the Diversity, Equity, and Inclusion Committee for The Ohio State University’s Health Services Management & Policy Alumni Society. She is also a member of the Queen City Chapter of The Links, Incorporated.

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PODCAST

[Equity Partner Series] Theory of Change for an Equitable, Patient-Centered Measurement Ecosystem That Supports an Advanced Healthcare System

Dr. Knitasha Washington is the President and Founder of ATW Health Solutions, an advisory firm that provides professional services to organizations and government agencies committed to transforming healthcare delivery. Dr. Washington has 20 years of experience in the healthcare field. She has extensive knowledge of strategies to advance innovation and improve outcomes through community engagement, patient engagement, and stakeholder alignment. Dr. Washington is dedicated to radical change in the healthcare industry, working to improve its quality for everyone.

Desiree Bradley is the Co-host of the Patient Partner Innovation Community Podcast. Desiree has been involved in patient-centered research for many years and served as a Patient-Centered Outcome Research Institute (PCORI) Ambassador. She is also a National Faculty Member for the Transforming Clinical Practice Initiative (TCPI) and hopes to drive change and produce positive patient outcomes.

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Here’s a glimpse of what you’ll learn:

  • Why Dr. Knitasha Washington and Desiree Bradley started their journey in patient-centered healthcare
  • What are the flaws within the healthcare system, and how can we begin to improve it?
  • How ATW Health Solutions is helping organizations develop strategies and integrate the precepts of equity
  • The organizations Dr. Washington and Desiree have worked with — and what they learned from these partnerships
  • Where to learn more about ATW Health Solutions’ work

In this episode…

The healthcare system has its limitations, including the inability to focus on eliminating health disparities. On top of that, funding is the primary driver of power in healthcare. So, how can we work towards change and put the focus on patients, families, and their communities?

For Dr. Knitasha Washington and Desiree Bradley, equity is their top priority. And according to Dr. Washington, every single organization can make a meaningful impact towards a more equitable system. But where do you begin? Dr. Washington, Desiree Bradley, and the team at ATW Health Solutions can point you in the right direction.

In this episode of the Patient Partner Innovation Community Podcast, Rise25 Co-founder Dr. Jeremy Weisz speaks with Co-hosts Dr. Knitasha Washington and Desiree Bradley about their approach toward a patient-centered healthcare system. They discuss the disparities within the system, how they help other organizations develop strategies for change, and how they’re working to create a system that is meaningful to providers, patients, and caregivers. Stay tuned!

Resources Mentioned in this episode

Sponsor for this episode…

This episode is brought to you by ATW Health Solutions.

ATW Health Solutions is a Chicago-based healthcare advisory and consulting firm that has gained national recognition for transforming healthcare delivery systems from ordinary to best-in-class. 

At ATW Health Solutions, we use a data-driven, evidence-based approach to make healthcare better by focusing on improving quality, safety, and health equity in organizations and government agencies. 

Simply put, we create and implement innovative solutions for the right problems and the right people. 

So, what are you waiting for?

To learn more, visit our website today or contact us by email at info@atwhealth.com.

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PODCAST

Patient Advocacy: How Precious McCowan Took Control of Her Health

Precious McCowan is a National PFE, which is a Personal Family Engagement champion. Precious is a two-time kidney transplant recipient, and since 2015, has been a patient advocate for End-Stage Renal Disease at the ESRD Network 14. In 2020, she became a member at large for the Kidney Transplant Committee, and she takes part in the eGFR workgroup.

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Here’s a glimpse of what you’ll learn:

  • Precious McCowan talks about why she joined the ESRD Network 14
  • Precious’ diagnosis and how that motivated her to take control of her health
  • The handwashing campaign’s impact on dialysis patients
  • Precious’ advice to help patients become more engaged

In this episode…

Receiving a diagnosis can be disheartening. Precious McCowan had graduated college, started a new career, and began a family when she was diagnosed with End-Stage Renal Disease (ESRD). She’s here to share how she motivated herself and became a shining light for those with ESRD.

Precious began dialysis without understanding the process, and she became out of tune with her health. After slipping into depression, Precious decided that she was going to turn her mindset around. She researched her illness, directed questions toward her healthcare providers, and became an advocate for herself. Now, she’s helping others do the same.

In this episode of Patient Partner Innovation Community Podcast, Desiree Bradley sits down with Precious McCowan, National Personal Family Engagement champion, to discuss her journey through End-Stage Renal Disease. Precious talks about patient advocacy, the mentorship programs and campaigns she’s created, her advice to those coping with an illness, and more. You don’t want to miss this insightful episode!

Resources Mentioned in this episode

Sponsor for this episode…

This episode is brought to you by ATW Health Solutions.

ATW Health Solutions is a Chicago-based healthcare advisory and consulting firm that has gained national recognition for transforming healthcare delivery systems from ordinary to best-in-class. 

At ATW Health Solutions, we use a data-driven, evidence-based approach to make healthcare better by focusing on improving quality, safety, and health equity in organizations and government agencies. 

Simply put, we create and implement innovative solutions for the right problems and the right people. 

So, what are you waiting for?

To learn more, visit our website today or contact us by email at info@atwhealth.com.

Categories
PODCAST

Promoting Diversity, Equity, and Inclusion in the Medical Community With Danielle Jones

Danielle Jones is the Director of Diversity and Health Equity at the American Academy of Family Physicians (AAFP). AAFP is a national membership organization that represents family doctors. It helps promote, support, and advance patient and community health.

Danielle is a diversity, equity, and inclusion professional with skills in policy development and evaluation, strategic planning, public speaking, and project management and training. She possesses a track record of managing complex cross-functional projects in various environments. Danielle Jones holds a Ph.D. in Health Policy & Management from the University of Kansas Medical Center and a Master’s of Public Health from the University of West Florida.

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Here’s a glimpse of what you’ll learn:

  • Danielle Jones explains what the American Academy of Family Physicians (AAFP) is and talks about her role in the organization
  • How the AAFP promotes diversity and inclusion through The EveryONE Project
  • Where to get information about The EveryONE Project
  • The feedback that the AAFP has received from healthcare providers
  • Danielle’s advice on how to make diversity in the medical field a priority

In this episode…

The medical field has a diverse workforce in terms of gender, race, sexual orientation, ethnicity, and geographical distribution. It also provides healthcare services to patients from diverse backgrounds and with different social statuses. Therefore, there is a need to provide as much education and training as possible about diversity and inclusion.

In a bid to promote diversity, equity, and inclusion in the medical community, the American Academy of Family Physicians (AAFP) advocates for healthy policies all over the country. They help support healthy lifestyles by providing education and practice tools to both healthcare practitioners and local communities. They also promote interdisciplinary collaboration and organize events to provide better medical education to the community.

In this episode of the Patient Partner Innovation Community podcast, Desiree Bradley is joined by Danielle Jones, the Director of Diversity and Health Equity at the American Academy of Family Physicians (AAFP), to talk about the organization’s work in promoting diversity, equity, and inclusion in the medical community. They also discuss AAFP’s EveryONE Project, FMX event, and the EveryONE Project Neighborhood Navigator tool.

Resources Mentioned in this episode

Sponsor for this episode…

This episode is brought to you by ATW Health Solutions.

ATW Health Solutions is a Chicago-based healthcare advisory and consulting firm that has gained national recognition for transforming healthcare delivery systems from ordinary to best-in-class. 

At ATW Health Solutions, we use a data-driven, evidence-based approach to make healthcare better by focusing on improving quality, safety, and health equity in organizations and government agencies. 

Simply put, we create and implement innovative solutions for the right problems and the right people. 

So, what are you waiting for?

To learn more, visit our website today or contact us by email at info@atwhealth.com.

Categories
PODCAST

The Prevalence and Stigma of Mental Health in the Black Community

Kiva Harper is a Licensed Clinical Social Worker and Clinical Director of Harper Counseling and Consulting Services, PLLC, in Arlington, Texas. Kiva is passionate about dispelling community stigma and offering highly personalized treatment to clients as a trauma-focused therapist. Her supporting specialties include depression and anxiety, conflict resolution, stress management, and career-related issues.

Kiva also serves as an Associate Professor in Practice in the School of Social Work at the University of Texas at Arlington, where she earned her MSSW.

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Here’s a glimpse of what you’ll learn:

  • The prevalence of mental illness and stigma within the Black community
  • The rise of Black youth suicide completion
  • Impact of COVID-19 on Black youth and mental health resource usage
  • The necessity of diverse representation in mental health care
  • Mistrust towards health systems historically made to operate against Black populations

In this episode…

Black populations are disproportionately incarcerated and likely to live below poverty lines. Similarly, Black people are disproportionately affected by mental health issues.

During the pandemic, many people have been experiencing isolation, loss, grief, anxiety, and financial stress. Children of the current generation operate under a heavy load as they cope with personal COVID-19 impact and attend school with limited academic and social development access.

 

Here and now, there is a dire need to turn to mental health resources and dispel stigma. Notably, however, Black populations’ already limited access to healthcare has been further hindered by obstacles resulting from COVID-19. Historically, systems have not been designed to cater to Black people, and in many ways, this contributes to hesitancy around seeking mental health support.

 

In this episode of the Patient Partner Innovation Community podcast, Desiree Bradley is joined by Kiva Harper, Licensed Clinical Social Worker and Clinical Director of Harper Counseling and Consulting Services, PLLC, in Arlington, Texas, to discuss the prevalence of mental health disparities amongst the Black community.

Resources Mentioned in this episode

Traumatic grief training will be led by Kiva Harper and introduced to social media on September 30th.

https://www.linkedin.com/in/kiva-harper-lcsw-s-she-her-8a7b7057
https://instagram.com/kivatharper?utm_medium=copy_link

Sponsor for this episode…

This episode is brought to you by ATW Health Solutions.

ATW Health Solutions is a Chicago-based healthcare advisory and consulting firm that has gained national recognition for transforming healthcare delivery systems from ordinary to best-in-class. 

At ATW Health Solutions, we use a data-driven, evidence-based approach to make healthcare better by focusing on improving quality, safety, and health equity in organizations and government agencies. 

Simply put, we create and implement innovative solutions for the right problems and the right people. 

So, what are you waiting for?

To learn more, visit our website today or contact us by email at info@atwhealth.com.